FAQ

Filament

What filament types do you carry?
We stock PLA+, PETG, TPU (flexible), and specialty filaments including Silk PLA, Glow-in-the-Dark PLA, and Wood-Fill PLA. Check our Catalog for current colors and stock, and our Filament Guide for help choosing.

What diameter is your filament?
All of our filament is 1.75mm.

How should I store filament?
Keep spools sealed with desiccant in a dry place. Most filaments absorb moisture over time, which can affect print quality.

Can I buy a small amount to test a color?
Yes! We offer Filament by the Foot — buy exactly as much as your project needs, cut to order.

Shipping & pickup

Do you offer local pickup?
Yes — free pickup in Windsor, CO, usually ready in about 2 hours. See our Local Pickup page for details.

Do you ship?
Yes, we ship across the U.S. See our Shipping & Pickup Policy.

Custom work

Can you print my design?
Absolutely. Submit a custom print request with your idea, and we'll get back to you within 1–2 business days with a quote and timeline.

What do you need from me?
A description or file, your preferred material/color, dimensions, and your timeline. The more detail, the better the quote.

Are there things you won't print?
We can't produce items that are infringing, illegal, unsafe, or that use trademarked/copyrighted characters without permission. See our Terms of Service.

Spool buyback & recycling

What is the spool buyback program?
Return an empty spool and earn store credit toward your next purchase. Details are on our Spool Buyback & Recycling page.

Returns

What's your return policy?
Unopened filament can be returned within 30 days; opened spools and custom work are handled differently. Full details are on our Refund & Return Policy.

Still have questions?

We're a local Northern Colorado shop and happy to help — contact us anytime.